The enemy is the dial: alert on too much and nobody trusts the pager; alert on too little and your customers find the problems first. And some issues are invisible to thresholds at any setting.
Customers find issues before you do. The alert you needed was never written — and some of them can't be written at all.
Endless false alarms exhaust the team — until nobody trusts the pager, and the one page that matters dies in the scroll.
Thresholds by hand. Forever. Written, tuned, re-tuned — and still wrong. So you miss the real problems and get paged for the fake ones anyway.
Hand-written alerting covers the fraction of your system you had time to instrument. Timber covers all of it: a broad, deliberately sensitive catalog of detections — created and maintained by the agent itself — across every metric, log, event, and trace, on every component.
Every service, database, and dependency gets its own detections, generated from a living map of your system.
Detection is broad and sensitive on purpose — and none of it reaches your team. Only verified cases become a page.
Timber audits its coverage against your topology, finds what isn't watched, and closes the gap itself.
None of this early sensing pages you. It all runs behind the scenes — you can watch it work — and nothing interrupts your team until an issue is verified real.
Broad, sensitive detection would bury a human in noise — so no human sees it. The agent does the triage, and your team is paged only when an issue is verified real and important. Every alert you get is relevant, and everything relevant reaches you.
Triggered detections are connected into cases — one story per problem — and every case is qualified on observed facts.
Before a case can escalate, an independent adversarial check tries to knock it down. Only survivors reach your pager.
Most cases are watched, correlated, and ruled out behind the scenes. That's a decision the agent makes — and shows — not a gap.
Four steps from a read-only connection to verified issues in your channel.
Read-only access to the telemetry you already have. No code changes, no agents, no rip-and-replace.
Builds a living map of your system, and regenerates it whenever your environment changes.
Watches metrics, logs, events, and traces with detections it writes and calibrates itself.
Every firing is verified before anyone is paged. Only real issues escalate, with root cause attached.
When Timber reaches you, the investigation has already happened. You get a decision, not a data point.
Every firing is investigated behind the scenes, and an independent verifier gates the escalation. No triage from a raw signal.
The issue is tied to the services and customer journeys it actually touches, not an anonymous host and metric.
The correlated signals behind each escalation are attached, so you can trust it — or challenge it.
Real issues surface early — including the ones no threshold would ever have caught.
Coverage across your entire surface, audited proactively — instead of the fraction you had time to instrument.
The relevant alerts, and only the relevant alerts. Every page is worth reading — and acting on.
No alert rules, no threshold tuning. Detections regenerate as your system changes.
Tell it what matters in plain language — "payments shouldn't queue too long" — and it's covered.
The verified issue, with full context, goes to your developer or your SRE agent — ready to fix. No SRE agent? Timber runs the root-cause analysis itself.
We're onboarding a small group of design partners. Connect read-only in an afternoon and see what Timber finds in your production.